Frequently Asked Questions

Yes. TriCare and United Concordia are among the plans the office works with, along with the other military dental plans, and our treatment coordinators check your benefits at no charge before treatment. They’ll explain what your plan is likely to cover, so the cost of a visit isn’t a surprise when you arrive.

Most of them. Delta Dental and Blue Cross Blue Shield are among the plans patients use here, alongside United Concordia and TriCare. Benefits vary widely even within one insurance company, so send us your plan details before the first visit and we’ll run a complimentary benefits check and help you get the most from it.

Your first visit starts with your health history and a conversation about what brought you in. Dr. Prane then does a thorough exam that includes an oral cancer screening, with low-radiation digital X-rays if they’re needed. You leave knowing what she found, what she recommends and in what order, with time to ask questions.

As the practice has run it, the $49 welcome offer was for new patients, child or adult, without gum disease. It covered a complete oral evaluation, the X-rays the exam called for and a regular cleaning above the gum line, limited to two per family and not combined with insurance. Ask whether it’s running now.

The office opens at 8 a.m. every weekday and closes at 6 p.m. on Monday, 5 p.m. on Tuesday, 4 p.m. on Wednesday and Thursday, and 2 p.m. on Friday. It’s closed Saturday and Sunday. Hours can shift around holidays, so a quick call to (618) 624-2800 before you drive over is worthwhile.

The office is in the Stone Falls Center, at 4945 Stone Falls Center, Suite A, O’Fallon, IL 62269. Watch for the Stone Falls Center sign from Frank Scott Parkway; Suite A is the dental office. If you’d like directions from where you’re starting, the front desk can talk you in over the phone.

Just a military ID. The discount covers all procedures for the immediate family of active and retired military, with no coupon and no expiration date. Dr. Prane served in the U.S. Navy as a Lieutenant Commander, and many of the staff have served or have family in uniform, so ask the front desk anything about it.

No. Seniors simply mention it at the appointment and the discount is applied. Because most of the practice’s offers can’t be combined with one another, the front desk can tell you how the senior discount works alongside your insurance or any other offer you’re hoping to use, before treatment begins.

Yes. CareCredit, a health care credit card, offers approved applicants promotional financing, including 0% offers on qualifying amounts, and DocPay payment arrangements with online bill pay are available too. The office also takes cash, personal checks, Visa, MasterCard, Discover and American Express for anything paid at the visit.

Call (618) 624-2800 as early in the day as you can; the practice sees emergencies as soon as possible. Describe the pain, swelling or injury so the team can judge how quickly you need to come in. Swelling that affects breathing or swallowing, or an injury beyond the mouth, belongs in the emergency room first.

New patients print and complete the patient information, HIPAA consent and office policy forms from the registration forms page. If you’re coming for a sleep evaluation, oral surgery or gum treatment, there’s also an online registration form for each. Bringing them filled in shortens check-in and gives Dr. Prane your history ahead of time.

Yes. This is a family practice, and children are seen in the same office as their parents. Dental organizations recommend a first visit by the first birthday. The welcome offer the practice has run covered a child’s cleaning as well as an adult’s, and the children’s dentistry pages explain what young patients can expect.